Refund and Returns Policy

Overview

At Électroménagers À Rabais, our refund and returns policy is designed around the nature of appliance sales — we cannot accept returns on products that have been used or installed. Products that are undamaged, unused, and in original condition may be eligible for a return subject to the conditions below.

Return Eligibility

To be eligible for a return, your appliance must be unused, undamaged, and in the same condition you received it. Products that have been used or installed are not eligible for return under any circumstance.

Non-Returnable Items

  • Any appliance that has been used or installed
  • « As-is » (open-box / scratch-and-dent) items once picked up or delivered — Électroménagers À Rabais assumes no responsibility for these once in your possession

⚠️ Amélioration suggérée : les articles en clearance/liquidation sont-ils vente finale (non retournables) ? Ce n’est pas précisé dans l’ancienne politique — à valider avec Maher, sinon les clients pourraient contester.

Refunds

Returns approved by Électroménagers À Rabais for products that are undamaged and unused will incur a 25% restocking fee, in addition to any applicable shipping charges. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Reserved & On-Hold Orders

New products can be held in reserve for up to 3 months without storage fees, and « as-is » products for up to 2 months. Beyond these limits, or if the customer cancels the order, Électroménagers À Rabais reserves the right to cancel the sale and retain 5% of the product’s value per month as a storage fee.

Exchanges

We only exchange items that are defective or damaged due to our error. If your appliance arrived damaged, contact us at contact@electromenagersarabais.com within 48 hours of delivery.

Delivery, Fit & Damages

Customers are responsible for ensuring the product dimensions allow for safe delivery and proper fit in the intended space; extra delivery charges may apply if not. Any damages must be reported within 48 hours of delivery. All outstanding balances must be paid in full at least 72 hours before delivery. If a return is due to an error or responsibility on our part, Électroménagers À Rabais will cover the shipping costs.

Warranty Claims

(section absente de l’ancienne politique — amélioration proposée)
All appliances include a 1-year warranty covering parts and labor. If your appliance develops an issue during this period, contact our after-sales team at contact@electromenagersarabais.com with your order number and a description of the issue, and we’ll guide you through the next steps.

Need Help?

For any questions related to refunds, returns, or your warranty, contact us at contact@electromenagersarabais.com or call 514-419-4100.