Awaiting Order Arrival

How long will it take for my order to arrive?

When the appliance you're looking for is in stock, delivery can usually be scheduled for the following day. If it needs to be ordered, please allow approximately 3 to 4 business days.

Does Électroménagers À Rabais deliver?

Yes. Delivery within 30km: $60. Beyond 30km: $60 + $2/km.

Can I pick up my appliance instead of having it delivered?

Yes, you can pick up your order directly at our warehouse: 1150 Rue Bégin, Saint-Laurent, QC H4R 1X1.

Ordering & Payment

Does Électroménagers À Rabais provide financing?

Yes, financing is available in-store. Ask our team for details.

Are your appliances new or used?

Our appliances are new, open-box, or scratch-and-dent — never used. Some may have small cosmetic imperfections such as minor scratches or dents.

After sales

Do your appliances come with a warranty?

Yes, all our products include a 1-year store warranty covering parts and labor.

Does Électroménagers À Rabais install appliances?

We don't offer installation directly, but we can refer you to a trusted third-party installer.

Will you collect my old appliance?

Yes, we offer haul-away of your old appliance for $20 per unit.

My appliance arrived with a problem — what do I do?

Please contact our after-sales team at contact@electromenagersarabais.com and we'll take care of it.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

What is your return policy?

Products that have been used or installed cannot be returned. Approved returns (unused, undamaged) incur a 25% restocking fee plus any shipping costs. Full details are on our Refund Policy page.

What if my appliance arrives damaged?

Please report any damage within 48 hours of delivery so our team can resolve it quickly.